Q: How do I make a reservation?
A: You can book directly through our website by selecting your desired property and dates, or contact us via email or phone if you prefer personal assistance.
Q: Do you offer early check-in or late check-out?
A: Early check-in and late check-out are available upon request and subject to availability. Additional fees may apply.
Q: How do I add extras or packages to my reservation?
A: Extras can be added during booking or by contacting us directly. Check out our Extras page for available add-ons!
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and bank transfers. Payment details will be provided at booking.
Q: Is a deposit required?
A: Yes, a 25% deposit is required to secure your reservation. The remaining balance is due before or upon arrival.
Q: Are there any additional fees or taxes?
A: Prices may include applicable local taxes and fees. Any extra charges will be clearly stated at the time of booking. A refundable damage deposit of $150 USD (or $400 XCD) is required at check-in. This will be returned within 7 business days after check-out, pending inspection.
Q: Can I pay in USD or EC dollars?
A: Yes, we accept payments in both USD and Eastern Caribbean Dollars (XCD). Currency options will be provided during booking.
Q: What are the check-in and check-out times?
A: Check-in is from 3 PM and check-out is by 12 PM.
Q: What do I do if I’m arriving late?
A: Please let us know your estimated arrival time so we can make arrangements to welcome you.
Q: Is there parking available on-site?
A: Yes, free parking is available for guests at all our properties.
Q: What amenities are included in the rentals?
A: All properties come with essentials like Wi-Fi, air conditioning, kitchen appliances, fresh linens, and toiletries. See each listing for specific details.
Q: Is Wi-Fi available?
A: Yes, free Wi-Fi is available at all properties.
Q: Are pets allowed?
A: Unfortunately, pets are not allowed to ensure comfort and safety for all guests.
Q: Is the property wheelchair accessible?
A: Some properties have wheelchair access. Please contact us to confirm accessibility for your chosen property.
Q: How do I book experiences or tours?
A: You can book experiences through our website’s Experiences page or by contacting us directly.
Q: Are the experiences suitable for children?
A: Many of our experiences are family-friendly, but please check individual tour details or ask us for recommendations.
Q: What happens in case of bad weather?
A: If weather impacts an experience, we’ll work with you to reschedule or offer a refund if needed.
Q: What is Spicemas Carnival and when does it happen?
A: Spicemas is Grenada’s vibrant annual carnival, full of music, dancing, and colorful costumes, usually held in August. Check our Carnival Guide for exact dates and events.
Q: How can I participate in Carnival events?
A: You can join public events, buy costumes, or attend parties. Our Carnival Guide has all the details to help you get involved.
Q: Where can I find costume and event information?
A: Visit our Carnival Guide page for up-to-date info on costumes, event schedules, vendors, and tips.
Q: How can I become a vendor or partner?
A: We’re always excited to collaborate! Please fill out the form on our Vendor Hub page or contact us directly.
Q: Are there fees to be featured in the vendor hub or Carnival Guide?
A: We offer both free and paid feature options. Details are available on the Vendor Hub page.
Q: How do I submit my information or products?
A: You can submit your details via the vendor sign-up form or email us with your information.
Q: Who can I contact for special requests or questions?
A: Feel free to reach out to us anytime at [email protected] or 473 419 4515. We’re here to help!
Q: Do you offer group or corporate bookings?
A: Yes, we offer special arrangements for groups and corporate clients. Contact us for details and quotes.
Q: Is there a cancellation or refund policy?
A: Yes, please see our cancellation policy getawaygrenada.com/en/legal-policy for details on refunds and cancellations.